How to Search the Knowledgebase Effectively
- Enter your search string exactly as you would were you to ask a question verbally.
- Use the most specific and descriptive search terms possible.
- Remember that the Knowledgebase searches for all forms of your search terms, including singular, plural and all verb tenses. For example, if you enter the search term 'activate', the Knowledgebase searches for 'activation', 'activations', 'activated' and 'activates' in addition to 'activate.
Common Practices
Choose words that reflect your desired result.
You need to learn how to send a message from a ControlLogix to a PLC5 over Ethernet.
- Search for "ControlLogix msg ethernet PLC5".
You received an error while installing RSLinx Classic.
- Search for "RSLinx installation error" and add the error number or error message text.
If you get no results, double-check the words in the error message for typing errors.
Use catalog numbers sparingly or abbreviate them.
Not all answers contain the catalog number of the product or may only contain a partial catalog number. Here are some examples of ways you might search:
- PanelView - search for "PanelView", "PanelView plus", "2711p", "2711e", "2711c", etc.
- Drives - Search for "1394F", "20A", "22B", "PowerFlex 4", "700s", etc.
- Processors and I/O modules - Search for "ControlLogix", "1746", "if8h", "aent", "cnb", etc.
- Software - Search by product name, such as "RSLogix 5000", "AssetCentre", "factorytalk view se", etc.
Search for multiple word phrases
If you want to search for answers that must include both "rsview32" and "alarms", use a plus sign (+) before each word, namely "+rsview32 +alarm". The plus sign indicates that the word must be in the answer in order for it to be returned in the search results.
Using special characters to refine searches
To require words: Type the plus symbol (+) before the words that must be in the search results. Typing +cell +roam +voicemail will return only answers that contain all three words.
To exclude words: Type the minus symbol (-) before words you don't want in the search results. Typing cell -biology will return answers that contain the first word but not the second.
To search with a wildcard: Type an asterisk (*) after the initial letters of a word to search for all words or terms that begin with those letters. Typing hand* will return answers containing handset, hands-free, handbook, hand-held, handshake, and handkerchief.
To search using synonyms: Type a tilde (~) before a word to search for answers containing that word as well as synonyms for the word. Typing account will return answers containing account, bill, and invoice.
